Spa Concierge & Customer Service Specialist (Full-time, Seattle, WA USA)

Bio-Therapeutic is a forward-thinking skin care product and technology manufacturer with distribution in over 40 countries worldwide. We are all passionate about innovation, commitment and excellence. We are currently seeking new talent to join our global tribe to assist us in our mission of bringing energized, healthy skin to all.

 

Spa Concierge & Customer Service Specialist
We are seeking an ambitious customer service specialist to work in our flagship BT Spa in close collaboration with both retail clients and our corporate side. The BT Spa is the working lab for Bio-Therapeutic, and hosts international education events, product research and development projects, observational studies, filming and photo shoots.

This position requires exceptional professionalism, discretion, and team work. Qualified candidates must be consistent, timely, and agile. Must enjoy and thrive in a fast moving, high energy, constantly evolving environment.

 

Responsibilities include:

 

SPA (20%)

  • Book consistent traditional and technology skin care services for Skin Therapist
  • Phone, text, and email customer support for at home regimen and product usage
  • Build and implement an effective clientele program that drives loyalty, sales and supports sales goals
  • Sell retail products in accordance with sales goals and review weekly sales with Management
  • Create in store activations and clientele programs for new product launches and core product initiatives
  • Liaise with Marketing to organize client and influencer in store events
  • Ensure the Spa is merchandised and kept clean at all times
  • Restock retail products as needed

 

DIGITAL (10%)

  • Live chat via website with clients for at home regimen and product usage consultations
  • Liaise with Marketing for Instagram Live and Facebook Live sessions inviting followers to tune in and learn about BT products and services
  • Liaise with Marketing to generate social media content (written and visual)

 

SALES (70%)

  • Sell retail products via phone and email in accordance with sales goals
  • Concierge existing customers by phone to check in and create repeat business
  • Cold call to generate new clientele
  • Build upon existing sales to create complete skin care systems for clients

 

Candidate Requirements:

  • Highly organized with exceptional dynamics, time management and scheduling skills
  • Digitally savvy and understands social media marketing
  • Proficient with PC operating systems
  • Exceptional written and verbal communication skills
  • Proficient with Microsoft products: MS Word and Excel
  • Washington State esthetic license beneficial but not required

 

Qualified candidates are invited to send a resume and portfolio for consideration to: social@bio-therapeutic.com.